The 2021-2022 Audit Report of the Ministry of Transport and Civil Aviation, released by the Auditor General's Office, highlights significant shortcomings in public service delivery. Covering the period from September 2021 to August 2022, the report underscores inefficiencies, outdated systems, and widespread public dissatisfaction.

The audit notes persistent control issues and misuse of the registration system for sea vessels, creating risks of regulatory breaches. Despite efforts to modernize, the 'TAVIS' system for vessel registration remains unused, while the integrated SIMS system failed to provide a cohesive solution. The report attributes delays to the ministry's reliance on multiple disconnected systems, necessitating manual work outside the digital framework.

A lack of oversight and long-term planning for the ministry's IT systems exacerbates these problems. There is no formal procedure to manage IT operations, further hindering efficiency.

Statistics from the Audit Office reveal significant delays in service provision. In 2022, 49% of the 25,347 land vehicle registration applications faced delays, as did 43% of the 6,587 sea vessel registration applications. Public dissatisfaction is widespread, fueled by a lack of clear procedures for addressing complaints submitted via call centers or email.

The audit highlights issues in employee management, such as the arbitrary reassignment of staff responsibilities without prior notice and the absence of training programs to enhance staff capacity. These shortcomings undermine the ministry’s ability to deliver efficient services.

The Auditor General’s Office has issued several recommendations to address these issues:

1. Develop a long-term plan to strengthen the IT infrastructure.


2. Implement systems to streamline service delivery and reduce delays.


3. Ensure systems log staff actions, with access rights aligned to employee roles.


4. Regularly review and monitor system logs to detect irregularities.


5. Enhance staff training to build capacity and align responsibilities effectively.

By addressing these challenges and implementing the suggested reforms, the Ministry of Transport and Civil Aviation can improve service quality and regain public trust.